FAQ

Frequently asked questions

General

Does it support Netflix?

It does. Almost every server support Netflix. Please see the server list after applying for details.

Are there any free trial periods? Can I get a refund if I am not satisfied?

We does not have a trial period from the viewpoint of protecting IP addresses and ensuring reliable server quality for customers.

Due to reasons such as payment being made on a traffic-by-traffic basis, we cannot accept refunds for reasons other than those stated in the Terms of Service.

When is customer support available?

Rivulet mainly offers support through a ticket system. We promise to reply within 12 hours on weekdays and within 24 hours on holiday except for special cases.

How do I reply / send a support ticket?

You can submit a support ticket or reply through your client area. Please note that reply from confirmation mail is not accepted.

Can I connect company’s server via VPN?

Once configured, it is possible to connect in order of our server → your company’s server via VPN. Supported protocols are PPTP, L2TP, OpenVPN.

How can I make continuous use?

Credit card payment is set automatically for continuous payment. PayPal, Alipay, WeChatPay does not support automatic payment. We will notify you of the next invoice on or around the 7th day of the due date.

How can I stop subscription?

You can log in to the client area and stop using it from “Service” → “Product Management” → “Subscription Cancellation” of the service you want to stop using.

How is it converted to CNY?

We operate based on US dollars. Based on the dollar price, it is converted based on the international rate set by WHMCS. The rate is updated once every 24 hours.

Do you keep track of the user’s traffic records?

We does not record or hold any data (activity log) on who visits which website, or when and which server was used.
We only record the total packet usage of each account.

Are there any affiliates available?

Yes. We offer affiliates. If you have not created an account please contact support.